Viewing and Downloading the Submission Attachments

  • Erick Lopes
    Asked on February 25, 2021 at 11:04 AM

    Whenever I click a picture the client attached to his form I get an error. I can never open it anymore.

  • Alexander_G
    Replied on February 25, 2021 at 5:25 PM

    Greetings, Erick!

    Thank you for contacting us.


    Kindly, can you share with us a form's URL with this issue?


    Awaiting for reply,

    Alex

  • Alexander_G
    Replied on February 25, 2021 at 5:27 PM

    UPD:


    Also, it would be much appreciated if it's possible to add a screenshot of the error. 🙏

    Guide: 👉How-to-post-screenshots-to-our-support-forum


    Thanks,

    Alex

  • Erick Lopes
    Replied on February 25, 2021 at 5:33 PM
    https://www.jotform.com/uploads/elopes013/210032025093135/4898501842269103325/8AC9687C-CCAB-4AA9-B322-B57B1D2787EA.jpeg
    ...
  • Erick Lopes
    Replied on February 25, 2021 at 5:33 PM
    I sent a screenshot and the url
    ...
  • hestia Jotform Support
    Replied on February 26, 2021 at 2:45 AM

    Hi Erik,

    Thank you for providing the information.

    I have cloned your form to test it on my end. For your information nothing has been changed on your original form.

    I have made a test submissions with different pictures to test the form. And I was able to see and download the attached images. So, I couldn't replicate the issue you mentioned. Please see the screencast below:

    1614325049 6038a539634a9 Screenshot 10

    You can also see the uploaded submission files and download them on the Inbox if it is more convenient for you. I have clicked the little arrow icon on the top left of the page and selected "Inbox" on the opening menu. I was directed to the Inbox page of the form and I was able to open uploaded images there too. Please see the screencast below:

    1614325326 6038a64e58f49 Screenshot 21

    If the issue continues, please let us know to investigate it further. In that case, we will need your permission to test your original form. So, if the issue persists, please get back to us on this same thread and please kindly give us permission to test your original form.

    Looking forward to your responses.

    Thanks for using JotForm.