Account Locked due to many login failed attempts

My account has been locked due to 10 failed login attempts. Not sure how to unlock. We are really needing to get in to access COVID vaccine forms for vaccination today and tomorrow. Please help.

Thank you,

Jay

Hi Jay, it seems your account was locked-out due to many failed attempts to login.

You may need to reset your account password if you have forgotten it.

To reset, you can follow this guide:https://www.jotform.com/help/489-how-to-reset-jotform-account-password

A reset instruction would be sent to your account's email address.

Please note that system requires complex passwords for HIPAA accounts. I can suggest to make sure that you are using both uppercase and lowercase letters(JtFrm), numbers(1,2) and special characters (!, *, etc) at same time when creating new password. Also, please make sure that password is at least 8 characters long.

Let us know how it goes.

it said I successfully changed my password; however, when I try to login with the new password I still get the error message. Could it possibly have locked us out due to sign ins from multiple devices? We are using the same user/password for everyone right now. We need to try to get access soon as we are actively giving vaccinations.

Thanks again,

Jay

We are sorry for the inconvenience this may have caused. We have experienced a DB replication lag which caused the issue. However, the issue should be fixed by now and you should be able to login normally.

Please check and let us know if you still notice any issue. We will be happy to take a look again.