Unable to log into my JotForm account

  • Weston
    Asked on March 3, 2021 at 10:27 AM

    I am unable to access my JotForms. Please help ASAP. We are a pharmacy scheduling COVID vaccinations.

  • Kiran Support Team Lead
    Replied on March 3, 2021 at 12:25 PM

    We are sorry for the inconvenience this may have caused. We have experienced a DB replication lag which caused the issue. However, the issue should be fixed by now and you should be able to login normally.

    Please check and let us know if you still notice any issue. We will be happy to take a look again.

  • tysondrugs
    Replied on March 12, 2021 at 9:11 AM

    I am still unable to see my forms. After I log in through the pop-up

    window, it shows I do not have any forms and the login menu bar is

    unchanged. This has happened for weeks now.

    Weston Humphreys


    ...

  • Kiran Support Team Lead
    Replied on March 12, 2021 at 11:15 AM

    Sorry about that. Are you still experiencing any issue with your account login? Could you check again and let us know if you still notice any issue?

    We will wait for your response. Thank you!

  • tysondrugs
    Replied on March 12, 2021 at 12:22 PM

    I am able to see my forms now, but it seems to be that I have trouble each

    morning. We need access to our forms in the morning to serve our customers,

    and it seems that every morning we are unable to gain access. The login

    button on the menu stays in its place and we are unable to access forms.

    Although it may work fine right now, I need it to work consistently.

    Weston Humphreys


    ...

  • Kiran Support Team Lead
    Replied on March 12, 2021 at 1:42 PM

    We are so sorry for the trouble caused. Despite there is already a fix applied to this issue, our backend team is working on this and it should be fixed very soon.

    As a workaround in case if you experience this issue, you may consider integrating Google Sheets to the form so that you should be able to access the data.

    Thank you!

  • tysondrugs
    Replied on March 29, 2021 at 3:11 PM
    Signatures are not showing on the pdf that is integrated with google drive.
    Please help
    Weston Humphreys
    Chief Operations Officer/Marketing Manager
    P: (662) 236-2222
    E: weston@gandmpharmacy.com
    Confidentiality Notice: The information contained in this transmission may
    contain privileged and confidential information, including patient
    information protected by federal and state privacy laws. It is intended
    ...
  • Basil JotForm Support
    Replied on March 29, 2021 at 10:10 PM

    Hi,

    I have moved your last question to a separate thread to avoid confusion.

    Please follow up in the link below:

    https://www.jotform.com/answers/3002027

    Thank you.

  • tysondrugs
    Replied on March 29, 2021 at 10:22 PM
    The signature is the only field not working. All other PHI fields work
    perfectly.
    ...
  • Rehan Support Team Lead
    Replied on March 30, 2021 at 6:40 AM

    Greetings,

    We will reply to the signature-related concern on the new ticket.

    Thanks