How do I temporarily shut down my account?

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    Asked on March 03, 2021 at 10:43 AM

    Hello, I have an educational account and we don't need it at this time but we will again in May. Is there a way for me to temporarily disable my account and start it up again when I'm ready? I haven't found the magical place to turn the account off and on.

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    Answered on March 03, 2021 at 02:41 PM

    Hi there,

    Happy to help!

    Currently we do not have a way to "pause" your account. We typically suggest that you downgrade your account back to Free temporarily, and then re-upgrade once you're ready to continue. Having your account set to Free will not cause any issues in completely disabling your account provided that your account is within the Free Account limitations during that time: understanding-your-account-usage-and-limits

    I see that you are scheduled to downgrade in a couple of days here: I would suggest this and then re-upgrading when you're ready to utilize the Silver account again.

    I hope this helps! Please let us know if we can assist further.

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    Answered on March 03, 2021 at 02:55 PM
    Thank you. That’s what I ended up doing. It basically accomplished what I wanted it to. Have a great day.
     Neil Klund-Schubert
    McKinley Elementary
    Assistant Principal
    763.506.3420 Office
    612.802.4568 Cell