I get a message that I am locked out

It is still the same. i changed password to check but now i can login to some devices and some devices give the error message that the account is locked

Greetings,

The email address used on this ticket is not yet completely registered to JotFrom and is currently under a guest account. If you are referring to a different account, kindly share with us the username or email on the account so we can further check.

We will wait for your response. t