issue with sheets integration (not updating)

  • Appscape
    Asked on March 5, 2021 at 3:56 PM

    Hi

    Situation: have an actual form which is integrated with google sheets and was working fine but a problem just arised when added a modification to the actual "form" and the same is not showing the updated version of the form in sheets (new "data" column add-on). Please confirm what might be the issue and how to resolve. Tks.

    B. Regards, F

    Including Form link below as well as screenshot of actual integrated "sheets" which doesn't have the new add-on data appearing.


    Jotform Thread 2946341 Screenshot
  • John Support Team Lead
    Replied on March 5, 2021 at 8:19 PM

    Please re-integrate your form with Google Sheets.

    That issue happens when you made some changes to the form or customized the integrated Sheet. These changes break the integration, so re-integration after the said actions is necessary.

    GUIDE: how-to-integrate-forms-with-google-sheets