How can I accept SSN numbers?

  • Profile Image
    Alexandra Devendra 
    Asked on March 06, 2021 at 03:23 PM

    Hello, I am an estate planning attorney and I would like to collect my clients' SSNs via JotForm. How do I enable this? I just tested it with my own SSN and although I was able to *ask* the question, the answer is erased from the submission results.

    Thank you for your assistance!


  • Profile Image
    roneet
    Answered on March 06, 2021 at 10:28 PM

    You may collect SSN via your forms. I see you have added the SSN field on your form and enable the Encryption:

    https://www.jotform.com/build/210294907856060

    Are you unable to see the submissions when you upload the key to decrypt the submissions?

    Looking forward to your response.

    Thanks.


  • Profile Image
    Alexandra_Devendra
    Answered on March 08, 2021 at 06:44 PM
    I guess I'm not sure where to go to view the submission. I tried looking at
    the inbox and at the submissions tab, but I wasn never prompted to upload
    my private key.
    Thanks for your help!
    Alexandra Devendra
    Owner & Attorney, Aligned Law
    888-316-4330
    alexandra@aligned.law
    www.aligned.law
    511 SW 10th Avenue, Suite 1108, Portland, OR 97205
    pronouns: she, her, hers



    ...
  • Profile Image
    roneet
    Answered on March 08, 2021 at 08:14 PM

    Please clear your browser cache and then open the Tables page/Form Inbox page to upload the keys to view the submissions.

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    You may also try other browsers as well.

    Let us know how it goes.

    Thanks.

  • Profile Image
    Alexandra_Devendra
    Answered on March 12, 2021 at 12:11 AM
    Thanks. I was able to upload my private key, but the SSN on the test
    submission I did still isn't showing up. Here is a screenshot. Any other
    suggestions? Sorry I'm not getting it!
    1615525891_604af8033bd4d_Screen Shot 202
    Alexandra Devendra
    Owner & Attorney, Aligned Law
    888-316-4330
    alexandra@aligned.law
    www.aligned.law
    511 SW 10th Avenue, Suite 1108, Portland, OR 97205
    pronouns: she, her, hers



    ...
  • Profile Image
    roneet
    Answered on March 12, 2021 at 02:22 AM

    Was SSN entered when you were testing the form?

    Can we test submit your form?

    Also, could you please disable the encryption on the form and then test your form to see if you are able to see the SSN on the Tables page?

    https://www.jotform.com/help/269-how-to-view-form-submissions

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    Alexandra_Devendra
    Answered on March 12, 2021 at 10:22 AM
    It seems to be working now, thanks!
    Alexandra Devendra
    Owner & Attorney, Aligned Law
    888-316-4330
    alexandra@aligned.law
    www.aligned.law
    511 SW 10th Avenue, Suite 1108, Portland, OR 97205
    pronouns: she, her, hers



    ...