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Alexandra DevendraAsked on March 6, 2021 at 3:23 PM
Hello, I am an estate planning attorney and I would like to collect my clients' SSNs via JotForm. How do I enable this? I just tested it with my own SSN and although I was able to *ask* the question, the answer is erased from the submission results.
Thank you for your assistance!
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roneetReplied on March 6, 2021 at 10:28 PM
You may collect SSN via your forms. I see you have added the SSN field on your form and enable the Encryption:
https://www.jotform.com/build/210294907856060
Are you unable to see the submissions when you upload the key to decrypt the submissions?
Looking forward to your response.
Thanks.
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Alexandra_DevendraReplied on March 8, 2021 at 6:44 PMI guess I'm not sure where to go to view the submission. I tried looking at
the inbox and at the submissions tab, but I wasn never prompted to upload
my private key.
Thanks for your help!
Alexandra Devendra
Owner & Attorney, Aligned Law
888-316-4330
alexandra@aligned.law
www.aligned.law
511 SW 10th Avenue, Suite 1108, Portland, OR 97205
pronouns: she, her, hers
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roneetReplied on March 8, 2021 at 8:14 PM
Please clear your browser cache and then open the Tables page/Form Inbox page to upload the keys to view the submissions.
https://www.refreshyourcache.com/en/home/
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en
You may also try other browsers as well.
Let us know how it goes.
Thanks.
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Alexandra_DevendraReplied on March 12, 2021 at 12:11 AMThanks. I was able to upload my private key, but the SSN on the test
submission I did still isn't showing up. Here is a screenshot. Any other
suggestions? Sorry I'm not getting it!
Alexandra Devendra
Owner & Attorney, Aligned Law
888-316-4330
alexandra@aligned.law
www.aligned.law
511 SW 10th Avenue, Suite 1108, Portland, OR 97205
pronouns: she, her, hers
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roneetReplied on March 12, 2021 at 2:22 AM
Was SSN entered when you were testing the form?
Can we test submit your form?
Also, could you please disable the encryption on the form and then test your form to see if you are able to see the SSN on the Tables page?
https://www.jotform.com/help/269-how-to-view-form-submissions
Let us know if you have further questions.
Thanks.
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Alexandra_DevendraReplied on March 12, 2021 at 10:22 AMIt seems to be working now, thanks!
Alexandra Devendra
Owner & Attorney, Aligned Law
888-316-4330
alexandra@aligned.law
www.aligned.law
511 SW 10th Avenue, Suite 1108, Portland, OR 97205
pronouns: she, her, hers
...