Im noticing many form submissions are not generating a PDF attachment

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    paul.abrams
    Asked on March 09, 2021 at 03:03 PM

    Hi,


    Im noticing many form submissions are not generating a PDF attachment when sending the automated emails. Many of our forms receive hundreds if not thousands of responses and each one triggers an email to our various support service teams- I am hearing that many of these automated emails do not have a pdf attached. How can we ensure ALL are having the pdf included.


    Thanks,

    Paul

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    Vick_W
    Answered on March 09, 2021 at 08:53 PM

    Hi Paul,

    Please accept our apologies for the inconvenience. We currently have an ongoing issue with the PDF attachments. Our developers are already working on it. As soon as it is fixed we will let you know here.

    Thanks

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    paul.abrams
    Answered on March 09, 2021 at 09:17 PM

    Thank you. Is there a timeline on when this might be fixed?



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    Vick_W
    Answered on March 09, 2021 at 10:37 PM

    Unfortunately, we do not have a timeline. However, fixing this issue and any related issues are currently on the highest priority. As soon as we receive a confirmation that it is fixed we will inform you here.

    Thanks

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    Vick_W
    Answered on March 09, 2021 at 11:15 PM

    Hi Paul,

    We've received a confirmation from the backend team that the issue is fixed now. Could you please check on your end again and let us know if the issue persists?

    Thanks

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    paul.abrams
    Answered on March 10, 2021 at 09:19 AM

    Hi Vick, thanks for the quick work here. Ive asked my teams to inform me if they see submissions come in without PDF attachments. I will update you if anything comes up. Thanks!

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    paul.abrams
    Answered on March 10, 2021 at 10:01 AM

    Hi there, Ive just heard from a team member that a form submission came in this morning without a pdf attached.


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    AndrewDurant
    Answered on March 10, 2021 at 12:39 PM

    Hey Paul,

    Thank you for the follow-up, and apologies for the inconvenience! In order to aid in our investigation, can you please provide us with either a screenshot of the notification that was received without a PDF attachment, or with the email address of the team member that received this notification?

    User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    I appreciate your patience here, and look forward to your response.

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    paul.abrams
    Answered on March 11, 2021 at 10:23 PM

    1615519392_604adea00cdbd_Screen Shot 202

    There could be others that are not being rec'd, but this is the one person i know is not getting the attached pdfs all the time.

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    Vick_W
    Answered on March 11, 2021 at 11:40 PM

    Hi Paul,

    I've just checked your form and looks like the PDF document is not selected in the Notification email.

    1615523954_604af072c790b_

    Please select the PDF document so you can start receiving it with the emails.

    Thanks