Im noticing many form submissions are not generating a PDF attachment

Hi,

Im noticing many form submissions are not generating a PDF attachment when sending the automated emails. Many of our forms receive hundreds if not thousands of responses and each one triggers an email to our various support service teams- I am hearing that many of these automated emails do not have a pdf attached. How can we ensure ALL are having the pdf included.

Thanks,

Paul

Hi Paul,

Please accept our apologies for the inconvenience. We currently have an ongoing issue with the PDF attachments. Our developers are already working on it. As soon as it is fixed we will let you know here.

Thanks

Thank you. Is there a timeline on when this might be fixed?

Unfortunately, we do not have a timeline. However, fixing this issue and any related issues are currently on the highest priority. As soon as we receive a confirmation that it is fixed we will inform you here.

Thanks

Hi Paul,

We've received a confirmation from the backend team that the issue is fixed now. Could you please check on your end again and let us know if the issue persists?

Thanks

Hi Vick, thanks for the quick work here. Ive asked my teams to inform me if they see submissions come in without PDF attachments. I will update you if anything comes up. Thanks!

Hi there, Ive just heard from a team member that a form submission came in this morning without a pdf attached.

Hey Paul,

Thank you for the follow-up, and apologies for the inconvenience! In order to aid in our investigation, can you please provide us with either a screenshot of the notification that was received without a PDF attachment, or with the email address of the team member that received this notification?

User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

I appreciate your patience here, and look forward to your response.

There could be others that are not being rec'd, but this is the one person i know is not getting the attached pdfs all the time.

Hi Paul,

I've just checked your form and looks like the PDF document is not selected in the Notification email.

Please select the PDF document so you can start receiving it with the emails.

Thanks