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James_MaskellAsked on March 10, 2021 at 10:55 AM
Hey team -
We are running into major issues as most integrations we are needing Jotform to connect to are not accepting our account b/c we are HIPAA.
The forms I am needing to integrate are not PHI data - so we have some forms that need to be HIPAA and others that don't.
Is there a way to separate the account so that we can Integrate our non-hipaa forms with other softwares -- i.e. Monday.com
Thanks,
Lisa
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John Support Team LeadReplied on March 10, 2021 at 3:23 PM
Hello Lisa - We do have an existing Monday.com integration and it's available for HIPAA accounts as well. Weren't you able to try it yet? Here's a guide for that: how-to-integrate-jotform-with-mondaycom.
So in case you are sending NON-PHI data to Monday, just disable the PHI settings of the fields you want its data to be sent to Monday, then integrate. Here's how-to-set-phi-fields-on-your-forms.
Or if there's a specific requirement that you're trying to achieve let us know how you want it to work with the form so we can check.
Currently, you cannot have HIPAA and Non-HIPAA forms into an account, so a workaround is to create another account that will contain only regular forms.
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James_MaskellReplied on March 10, 2021 at 6:49 PM
Here's the error message I get when I try to do the authentication
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John Support Team LeadReplied on March 10, 2021 at 8:14 PM
From which page is that? Were you able to follow this method I shared: how-to-integrate-jotform-with-mondaycom?
Here's a quick example: https://drive.google.com/file/d/1UiMfikQb0MQ3bsqWGZNxIOoawwEnsleL/view
As you can see, even if the PHI is turned on, the data can be sent to the Monday provided that you sign the HIPAA agreement.