PDF does not send/attach

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    Asked on March 11, 2021 at 08:39 AM

    On the form called Alex Starting Assistant a PDF successfully send. However on the rest of the forms they do not, including...

    I followed the same instructions by going to settings, email, edit, advanced and toggling the PDF attachment, however it WILL NOT SAVE.

    I have attached 2 images - they both look the same to me. Not sure why only the Alex Starting Assistant Form will Save and not the others.

    Thanks for your help.

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    Answered on March 11, 2021 at 10:54 AM

    Hi, thank you for contacting support.

    You need to check the listed PDF template/s and click on the Save button.


    Please give it a try and let us know how it goes.

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    Answered on March 22, 2021 at 04:17 PM

    This does not work. It sends a file that looks like the pic attached. And the error message when you open it is. In ADDITION since Friday it no longer shows the forms in the IN BOX of Jot Form? Yet we know it was submitted.

    404 Not Found (S3): /jufs/artistic12/form_files/Screen Shot2019-11-19 at 7.40.14 PM.5dd4998defcb38.11437764.png

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    Answered on March 22, 2021 at 04:18 PM

    Here is the email received this morning at 8:08am after he submitted the form.



     Techncian: ScreenShot%202019-11-19%20at%207.40.14%2ALEX 03-22-2021 7:28 AMemail_logo_small.pngTHUNDER INITIAL MAINTENANCE & ASSET FORM</ta

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    Answered on March 22, 2021 at 05:55 PM


    Unfortunately, we are not able to view your attached screenshot. Could you please try to resend it again by following this guide so we can take a look?

    GUIDE: how-to-post-screenshots-to-our-support-forum

    Could you also please tell us the submission IDs of the submission with the issue?

    GUIDE: where-to-find-the-submission-id

    I have also sent a test submission to your form. Could you please confirm if you received the submission with the PDF attachment on your end?

    We look forward to your response.