Conditionally-hidden fields are being shown intermittently even when the URL does not contain edit

  • troostcemeteries
    Asked on March 11, 2021 at 12:53 PM

    back to this problem. same form. same problem. multiple browsers not enforcing the conditionally hidden fields. i've cleared cache, cookies, etc. on ALL browsers. This behavior presents itself on all browsers including mobile.

    very difficult to test a form when the conditions don't behave as designed.

  • John Support Team Lead
    Replied on March 11, 2021 at 6:50 PM

    Thank you for patiently waiting! I tried making test fill out with your form but cannot reproduce the issue.

    When I checked the conditions, it looks like you have disabled the condition that shows the ADMIN area:

    1615505890 604aa9e28f6ef Screenshot 10

    Do you mean the issue still happens even if this condition is disabled? Can you share a screen recording so we can see? We can then escalate the issue to our developers for it to be checked backend.

    Also, I have cloned your current form and enabled that condition back then made a test. Still, the condition is working properly on my end.

    These show the ADMIN AREA:

    https://form.jotform.com/210697544722965?edit

    https://www.jotform.com/210697544722965?edit

    These hide the ADMIN AREA:

    https://form.jotform.com/210697544722965

    https://www.jotform.com/210697544722965