Unable to view the autoresponse email in account history logs.

  • juliabrookelupo
    Asked on March 12, 2021 at 12:34 PM

    Hello!

    I was wondering why my email confirmation is not showing up on my account. I would like to see which forms were "assigned" through email to who.

    I did some troubleshooting and saw that I should be able to find this in My Profile>Settings>History>Emails. but only edits to my forms are showing. How do I see the emailed form history?

    Or is there another way I could set up a confirmation email to myself when I form is successfully sent to a recipient?


    Thank you!

    Brooke

    Jotform Thread 2963599 Screenshot
  • Jed_C
    Replied on March 12, 2021 at 9:35 PM

    It didn't record any autoresponse email due to that your autoresponder setting is incomplete and for that reason, it didn't trigger.

    1615602849 604c24a1844b0 The Easiest Onl Screenshot 10

    Please make sure of the following:

    1). You have correctly configured your autoresponse email

    2). You have an autoresponse email enabled in your email settings https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email.

    Let us know if you have any questions or if you need further assistance.