Unable to view the autoresponse email in account history logs.

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    juliabrookelupo
    Asked on March 12, 2021 at 12:34 PM

    Hello!

    I was wondering why my email confirmation is not showing up on my account. I would like to see which forms were "assigned" through email to who.

    I did some troubleshooting and saw that I should be able to find this in My Profile>Settings>History>Emails. but only edits to my forms are showing. How do I see the emailed form history?

    Or is there another way I could set up a confirmation email to myself when I form is successfully sent to a recipient?


    Thank you!

    Brooke

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    Jed_C
    Answered on March 12, 2021 at 09:35 PM

    It didn't record any autoresponse email due to that your autoresponder setting is incomplete and for that reason, it didn't trigger.

    1615602849_604c24a1844b0_The Easiest Onl

    Please make sure of the following:

    1). You have correctly configured your autoresponse email

    2). You have an autoresponse email enabled in your email settings https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email.

    Let us know if you have any questions or if you need further assistance.