Entries not showing up

  • Dahmes
    Asked on March 19, 2021 at 4:28 PM

    I keep running into an issue where folks are completing my forms, I am receiving an email saying that they completed the form, but the submissions option shows 0 and the submissions do not show up in a table.

    What am I missing?

  • John Support Team Lead
    Replied on March 19, 2021 at 11:51 PM

    As checked, the last submissions you received were for this form: Judge's Information Form. Submissions were dated March 16th.

    All other forms have zero submissions in them.

    Can you share the email address where you received those notifications? We'll check it from there.

    When I checked the logs of your account email: executive.director@mnskillsusa.org, this is what I saw:

    1616212239 6055710f79e4a  Screenshot 10

    You can also check these logs on your account by following this guide: how-to-view-all-your-form-email-history