No PDF Attachment on email alert

  • Why_Capital
    Asked on March 20, 2021 at 12:55 AM

    HI,

    I have successfully configured a form with a the data from the Form included into the PDF after which, upon submission, I and the client will receive a copy of the said PDF.

    It was working fine then suddenly the emails stop having any PDF attachment.

    I did not change anything.

    This is impacting the business process.

  • Sigit JotForm Support
    Replied on March 20, 2021 at 10:50 AM

    Greetings,

    We apologize for the inconvenience caused.

    On our end, the last form you viewed was Why Capital Pte Ltd - 6 Months Subscription that is owned by another user.

    For now I have cleared you forms cache.

    Could you kindly provide us more details such as the form id, and the submission ids.

    Related guides:

    1616251752 60560b689ea2a Screenshot 10

    Thank you. Regards.