Submission notifications via e-mail

  • christines.cakeconfections
    Asked on March 22, 2021 at 10:25 PM

    I used a JotForm in February and when a customer placed an order, I got an e-mail notification. I just made a new form to take orders and no notifications are being sent.

    Did they do away with this feature?

  • Sam_G
    Replied on March 23, 2021 at 6:38 AM

    Hi Christines.cakeconfections,

    We're sorry for this inconvenience.

    As I check the email history log, I see that the emails are being sent without any issue from our end. 

    1616495777 6059c4a1eeb53 Screenshot 10

    Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.