File Uploads are not opening

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    Megan Bruce  
    Asked on March 26, 2021 at 09:22 AM

    The photos my clients are uploading are not working?

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    FelipeSantana
    Answered on March 26, 2021 at 05:06 PM

    hello Megan,

    Thank you for contacting Jotform Support.

    Unfortunately, I was not able to locate any active accounts under the email address mbruce19@outlook.com. If your account is under a different email, kindly share that with us so we can take a look.

    Alternatively, you can share the URL to your form and we will track the account that way.

    We look forward to your response.

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    Megan Bruce  
    Answered on March 26, 2021 at 05:22 PM
    I thought I changed my email! [Image.jpeg]
    Megan Bruce
    MEGANASHLEYSTYLING
    813.244.7776
    @meganashleystyling
    ________________________________
    ...
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    FelipeSantana
    Answered on March 26, 2021 at 05:26 PM

    Hi Megan,

    Unfortunately, it seems that the screenshot you attempted to share with us did not upload successfully on our end. 

    Do note that attaching images to your email will not upload them to the support ticket. You will need to manually upload all images directly on the ticket for them to post successfully. Here is a very helpful user guide to assist you with uploading your screenshots: How-to-Post-Screenshots-to-Our-Support-Forum

    Kindly share your screenshot with us one more time so we can see what you are referring to and we will assist you further.

    We look forward to your response.