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priteshjainAsked on March 27, 2021 at 8:13 AM
I deleted data from my form, but storage space has not been freed up. It still shows storage used.Please do the needful.
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Elton Support Team LeadReplied on March 27, 2021 at 8:20 PM
Space will be free up when you also delete the submissions in the Trash Entries.
Here's how:
- Click the three vertical dots icon on the main submissions tab.
- Click the Trashed entries option.
- In the trash section, check the Select All option.
- Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!
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priteshjainReplied on March 27, 2021 at 11:27 PM
I have deleted it from trash as per steps mentioned by you. Still it is showing used space. It has not freed up the storage.
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Mike_G JotForm SupportReplied on March 28, 2021 at 6:38 AM
I just checked the status of your account on my end and I can confirm that your account's upload storage space usage shows 0 MB.
If that is still not what is showing on your end after you reload your web browser or after you re-login to your account, please do not hesitate to contact us again anytime and we will be glad to help you.