Space not freed up after deleting submissions

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    Asked on March 27, 2021 at 08:13 AM

    I deleted data from my form, but storage space has not been freed up. It still shows storage used.Please do the needful.

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    Answered on March 27, 2021 at 08:20 PM

    Space will be free up when you also delete the submissions in the Trash Entries.

    Here's how:

    1. Click the three vertical dots icon on the main submissions tab.
    2. Click the Trashed entries option.

    3. In the trash section, check the Select All option.
    4. Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!


  • Profile Image
    Answered on March 27, 2021 at 11:27 PM

    I have deleted it from trash as per steps mentioned by you. Still it is showing used space. It has not freed up the storage.

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    Answered on March 28, 2021 at 06:38 AM

    I just checked the status of your account on my end and I can confirm that your account's upload storage space usage shows 0 MB.

    If that is still not what is showing on your end after you reload your web browser or after you re-login to your account, please do not hesitate to contact us again anytime and we will be glad to help you.