Space not freed up after deleting submissions

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    priteshjain
    Asked on March 27, 2021 at 08:13 AM

    I deleted data from my form, but storage space has not been freed up. It still shows storage used.Please do the needful.

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    EltonCris
    Answered on March 27, 2021 at 08:20 PM

    Space will be free up when you also delete the submissions in the Trash Entries.

    Here's how:

    1. Click the three vertical dots icon on the main submissions tab.
    2. Click the Trashed entries option.

      2020-10-11-016.png
    3. In the trash section, check the Select All option.
    4. Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!

    2020-10-11-018.png

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    priteshjain
    Answered on March 27, 2021 at 11:27 PM

    I have deleted it from trash as per steps mentioned by you. Still it is showing used space. It has not freed up the storage.

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    Mike_G
    Answered on March 28, 2021 at 06:38 AM

    I just checked the status of your account on my end and I can confirm that your account's upload storage space usage shows 0 MB.

    If that is still not what is showing on your end after you reload your web browser or after you re-login to your account, please do not hesitate to contact us again anytime and we will be glad to help you.