Application attachments

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    Misty 
    Asked on March 29, 2021 at 02:23 AM

    When a form is submitted with attachments uploaded, it is my understanding that the attachments cannot be previewed by the user as they are “pre-uploaded” and cannot be accessed by anyone else until the form or session is submitted. Am I to understand that there is no way to identify/track if an attachment as been included or pre-uploaded prior to the form being submitted by Jotform technical staff?



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    Sam_G
    Answered on March 29, 2021 at 07:08 AM

    Hi Misty,

    Thank you for contacting Support.

    May we confirm if you want to know if a file is uploaded even before submitting the form?

    Unfortunately, we don't have an option to identify or track if a client uploaded a file without the form being submitted.

    I hope this helps.

    Let us know if you need further assistance.

  • Profile Image
    Misty 
    Answered on March 29, 2021 at 07:55 AM
    Thank you for your response. My concern is about receiving a confirmation email that only showed 2 out of 5 attachments being included with a form submission. Once the form submitted, you can then identify if the user attached documents that failed to show in the confirmation email?
    If the confirmation email shows only 2 of 5 does that mean that the other 3 attachments will not be visible to the form recipient?
    ...
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    Sam_G
    Answered on March 29, 2021 at 09:48 AM

    Hi Misty,

    May we ask for additional details on your workflow?

    May we ask for the form URL?

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    It seems you want to make an upload field a required field. You may like to take a look at the following guide which should help you how to set a form fields a required or non-required field:  https://www.jotform.com/help/546-How-to-Set-a-Field-as-Required-or-Non-Required 

    Hope this helps.

  • Profile Image
    Misty 
    Answered on March 29, 2021 at 12:00 PM
    Actually I was a user of a form and submitted the form with 5 attachments however only 2 out of the 5 were shown in the confirmation email that I sent. This occurred on March 3rd. I’m interested in knowing if despite the confirmation email not showing the missing attachments were they actually received with the submission or not? What information would you need from me to be able to tell?
    ...
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    Cecile_A
    Answered on March 29, 2021 at 04:55 PM

    Hello Misty,

    May we ask for the URL/link of the form you have filled and submitted?

    Looking forward to your reply.

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    Misty 
    Answered on March 29, 2021 at 05:33 PM
    
    The URL is no longer accessible. The window of using the form has closed. https://pgcacdst.us1.list-manage.com/track/click?u=217609565735aba936074c474&id=df9c4239b8&e=de5c4d5747
    ...
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    Cecile_A
    Answered on March 29, 2021 at 08:46 PM

    I was able to trace the form you are referring to and it looks like all the attachments should be attached in the PDF.

    I suggest you to contact the form's owner for proper confirmation.

    Should you have any other concerns, kindly let us know.