Password not accepted

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    Crystal H 
    Asked on March 29, 2021 at 07:56 PM

    Hello. I am trying to change my password. It’s not accepting my current password so I am not able to change it. This is a HIPPA protected account and I need to change my password so I can access my account. I removed the email off my social media account so I can access my account also, I thought that was the problem. But I am still not able to access my account from online to view. I can view only through the jotform app. I tried to change password via app, it’s not accepting my current password. So I need to change my password without having to input current password because it’s not accepting current password.

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    Rehan_F
    Answered on March 30, 2021 at 03:29 AM

    Greetings,

    You may use the instructions in the guide below to reset your account password.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Should you need further assistance then please let us know.

    Thanks