Why am I not able to log in to my account?

I am unable to view the forms my customers have filled.

Hi there - I apologize for the inconvenience.

Do you see any error message when you try to view your submissions? If so, kindly share a screenshot here so we can check.

Guide: How-to-Post-Screenshots-to-Our-Support-Forum

I do not see a place for viewing the submissions. Kindly help!
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Best Regards,
Glory Friday, 02 April 2021, 10:08am +01:00 from JotForm noreply@jotform.com :
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Hi there,

Kindly note that there's no issue with our Mobile App when it comes to viewing submissions.

Can you please make sure you uninstall and re-install the app?

Also, if possible, please try using a different device.

Please give it a try and let us know how it goes.

I created the CR Survey form directly from my laptop.

I have logged in but still showing login at the top of the page. I can’t view anything.

I registered and used the free trial. Don’t know if the free period has elapsed. If it has then how do I get the already filled forms?


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We are not able to view your screenshot because email attachments are not supported on our forum. Please follow this guide to share an image: How-to-Post-Screenshots-to-Our-Support-Forum.

I can't find any registered account with your email g***y@be***ni***ia.com. Please clear your browser cache and log in with the correct credentials.

Feel free to contact us if you need further assistance.

Hi,
The account registered with jotform is bemilnigeria79@gmail.com
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Best Regards,
Glory Monday, 12 April 2021, 03:52pm +01:00 from JotForm noreply@jotform.com :
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The account is active upon checking. There's no problem here as far as I can see it. The username is bemilnigeria79. You can also log in with Google and authenticate with the Gmail email registered on this account.

If it says you are logged in, try logging out by clicking the Account Menu at the top-right side. Click the Logout option at the bottom of the drop window.

I hope that helps.