We would like to get into contact with people who have filled out our f

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    PhilippR
    Asked on April 20, 2021 at 01:35 PM

    We would like to get into contact with people who have filled out our form some months ago. Back then we have set up a immediate autoresponse email which people have received correctly.

    Now we tried to go in again and edit the same form to have another autoresponder email to let the people update their submission and answer few new questions.

    Unfortunately, those scheduled autoresponse mails did not get sent. What timezone is the scheduler set up to? What else can we try? thanks!



    This is a re-post of a comment on Send Emails Later Using Autoresponder Email

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    AndrewDurant
    Answered on April 20, 2021 at 06:21 PM

    Hello there,

    Thank you for contacting Jotform Support! In order to aid in our investigation, can you please provide us with the URL of the form in question?

    User Guide- https://www.jotform.com/help/401-where-to-find-my-form-url

    Additionally, as a work-around for this issue, I would suggest the following:

    Edit your Autoresponder email and enable the setting "Send on Edit." This feature will cause a new email to be triggered each time the submission is edited. Next, you can manually edit each of the submissions that need to have a new email triggered, and when you save the edits, the autoresponder email will be re-sent for each of those submissions.

    User Guide- https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms

    Thank you in advance for your reply!