Accepting payments successfully

One of the vendors that is trying to pay through the submission is trying to pay and it keeps kicking it back. I can't even see the attempt on the forms or site at all. Thanks in advance for your help.

Thank you for reaching support,

Is the form embedded on a website?

If so, can you share with us the link so we could check?

Would it also be possible if you can share with us a screenshot of what happens during filling out the form?

Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum.

Awaiting your response.

Best.

This is the form and this is what they sent when submitting the form.
https://form.jotform.com/211264728950155
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Hi there,

I cloned and tested the form and I was able to successfully submit it:

After putting in your PayPal credentials, please make sure you hit SAVE at the bottom of the Paypal integration to complete the integration:

Best.

I figured as much. Thank you!!
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