Incorrect country set in email autoresponder

  • CBrenda
    Asked on June 3, 2021 at 8:33 AM
    2. Also, how come it says from Australia even though the form clearly says MALAYSIA?
  • Billy JotForm Support
    Replied on June 3, 2021 at 8:37 AM

    Q: How come it says from Australia even though the form clearly says MALAYSIA?

    A: Upon investigation, it is possible that you've hard-coded the word "AUSTRALIA" in the autoresponder's body? Please refer to the screenshot below:

    1622723385 60b8cb39d785a Screenshot 10

    In any case, you can simply just replace it with MALAYSIA. Click on Settings -> Email -> Click the pencil icon of the autoresponder. Scroll down to the bottom of the email's body and edit it. Don't forget to click Save. Screencast below:

    1622723526 60b8cbc6bd299 Screenshot 21

    Let us know if you need further assistance.

  • CBrenda
    Replied on June 3, 2021 at 11:42 AM

    Hi,

    Thanks for your reply.

    I've managed to change the issue already. However, I don't remember hard coding the text in as I've only inserted the text using the widget.

    Anyways, I've got a new question:

    How can I only send the fields that the customers answer to them in the autoresponder email?

    E.g. A client has a choice to make an appointment at location A or B, & she chose location A. Can the email only show the time & date selected for location A?

    Thanks!

  • enterprisesupportteam
    Replied on June 3, 2021 at 1:44 PM

    Hello @CBrenda,

    We are glad to know that you have successfully updated the email. It is possible that when you first created the email, it may have been using Australia in the widget.

    Anyway, for your new question, I have gone ahead and moved it to another support ticket to avoid confusion between your inquiries. You can find answers to the new question via this link - https://www.jotform.com/answers/3138802