Original PDF not always attaching with notification email

  • eat365
    Answered on June 04, 2021 01:09 PM

    From what I was able to research from the forums, PDFs that exceed 5 MB will not be automatically attached to the notification email. Is there a way to increase this limit? Many of our form fillers attach required pictures directly from their phones and modern phone camera technology often takes pictures that exceed 5 MB in just 1 or 2 pictures.

  • VincentJay Jotform Support
    Answered on June 04, 2021 05:14 PM


    To remove the limit, you can use your own SMTP as your sender email and it will fix the issue. Here's a guide: https://www.jotform.com/help/244-how-to-set-up-smtp-for-a-form

    Please give it a try and let us know if you have any questions. Thank you!