JotForm User Guide / Form Emails /

How to Set up SMTP for a Form

How to Set up SMTP for a Form

Many JotForm users create forms for their clients or organizations, or they send Autoresponder emails to people who fill their forms. Removing JotForm branding from these emails and having the emails sent from their own address is necessary.

Another reason to use this feature might be to increase reliability. We send hundreds of thousands of emails every single day. It is our job to send emails reliably, and we are very good at it. But, sometimes our emails go to your spam filter or we might get blacklisted on a spam list temporarily. These kinds of things happen when you send huge amounts of emails. There is no way around it. You now have another option when you are not completely happy with our email sending facility.

Setting up your own SMTP account on a form is very easy. Here are the steps:

  1. If you are on the My Forms page, click your account menu, and click Settings.
    Account Settings
    Account Settings

    Or, go to this link directly:

  2. Scroll down to the Sender Emails section, and click the Add Sender Email button.
    Add Sender Email
    Add Sender Email
  3. Enter the SMTP details. If you are done, click the Send Test Email button to confirm that everything is working. If it works, click the Add Email button. Otherwise, correct the details.
    SMTP details
    SMTP details

    Note: If you want to use your own Gmail account, please check the related guide on how to use your Gmail account as your sender email via SMTP.

  4. You're done with the custom sender email setup. Now, select the newly added custom sender email in the Emails setting of your form.
Emails settings

Emails settings

Please don't forget to save the email settings, and that's it! Your emails will be sent using your own SMTP server from now on.

Here is the good news - you will only do this setup once. You can choose to use the same email address on the next form without re-entering the information.

Some email service providers implement limits to the number of SMTP requests that can be made per day. For example, Google and GoDaddy each have a set of 500 SMTP requests. Going beyond that will block the request, and as a result, will prevent from sending your email alerts here. Please check with your service provider if they have limits.

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  • Jan Maaskant

    I saw a question about DKIM signing from a couple of years ago.

    Is this supported yet?


  • Jeff Boly

    Hi, I am inquiring about changing a sending email address per this KB article.

    I currently have some email addresses used on forms but that are not properly authenticated outgoing using our servers. If I delete these in order to recreate with SMTP auth, what will happen to any forms where they are used? We have a lot of forms, is there any way to get a report for all the forms/place we have used an existing outgoing address?

  • Vasi Piero


    we want to setup SMTP for JotForm - I saw in another post you mention we should allow a wide range of IP addresses (AWS, probably shared IPs) - this is pretty unsecure from my point of view, as a lot of other services then also could send SMTP emails over our environment.

    What is the best practice ? Any way to limit down which IPs can send Emails in JotForm?

  • giocuba07

    with your application I created the form ID: 201115797382356 and I configured the
    sending of emails with the SMTP server of the site where the form will be published.
    But unfortunately I see that it doesn't work, can you please check me where the error is and
    why it doesn't work.

    In fact following the SMTP configuration in Thunderbird of the email adress that is :

    Name SMTP Server :
    Port : 465
    Security connexion : SSL/TLS
    Autentication : Normal Password
    User Name :

    I have configured in your the form the SMTP mail as follow :

    Email Address =
    Hostname =
    Port =465
    Username =
    Password = ************
    Security Protocol TLS

    My question is : Why it doesn't work ?

    Thanks to give me some explication

  • donwoolley

    I used the verified email option instead of SMTP. When the autoresponder message is received it includes "via" I'd like to get rid of that. (I'd also like to get rid of that when someone saves their data to continue later). If I use SMTP will that eliminate the "via" when the user receives the autoresponder message?

  • Darshan bs

    I can delete my bounce account

  • BrandWA_Registration

    Are we going to get the capability to set up DKIM authentication?

  • williamhay

    I followed your instruction, but it seems that no one receives notifcation once the form is submitted
    the form in question is this one
    and the "sender email" is the last created.

  • tecoler

    Have gone through the process, We are not on a bounce list. The e-mail address is correct but we are not receiving email forms filled out online. They are able to be filled out but they do not send and are not received. Please advise or 239.248.4400
    Thank you.

  • rockwellinternational

    Ok thanks, that seemed to work. But I have a paid plan but some of my forms are in static, and I want them in video background. How can I switch them from static to video theme?

  • Thomas Chikankheni

    Please Remove Me From BitBounce

  • Rivoningo

    Please remove my email on bit bounce coz am not benefiting anything I Can't log on bitbounce .unable to log on bitbounce that me means am not benefiting remove my email please.

  • Empress gold

    Please remove my email from bitbounce completely

  • Shuvo2019

    Hi ,

    YES I have done this but after that no mail is sending or receiving

  • Advent

    Google requires that the Admin select an option that allows less secure apps to connect "(not recommended)" which is by default not selected.

    How vulnerable does using SMTP with Jotform make the user's email to hacking and what does Jotform do to protect its users from such malicious attacks? Do Jotform staff or third parties have access to the stored emails and passwords?

  • POME3790

    Thanks, just what I needed.



  • karicatudo

    Não consigo responder para meus clientes, recebo os emails...mas quando reenvio a respostas não chegam ao destino!
    outra coisa as mensagens estão chegando com o nome de email norepyjotform, oq fazer?

  • Rajesh

    are u find all email smtp settings then you get from

  • Narendra Pratap

    I can not guess to comment now.

  • pintu patel

    you get every email provider email imap smtp email settings from here.

  • davidgrayvideos

    Does this only work on NOTIFICATION emails because in the example above this is what you are using. I cannot get it to work on Auto-responders.

  • davidgrayvideos

    Absolute Rubbish. Just does not work whatever you do. Even copy and paste doesn't do it. Terrible since you updated the software!

  • Rajesh Rakholiya

    i will get good site where we can put just domain name or email address and we are get smtp imap setting site is

  • Joonik

    After clicking on "+ Add new email address" nothings happens. Does someone know if this option is for Premium Users? I have two accounts and it didn't work in any of them.

  • calhouncollege

    I have lots of jotforms. I manage our account for the entire college. Forms are for several departments and submissions go to different emails within each department. We are not receiving all of our emails so I don't know how to do the SMTP settings for all of our forms. Are those settings for our college server or for each individual email for each form?

  • messilot
    I am new in this subject;can you explain me what I did wrong?
    The jotform,after sending mail,stays in the same page and I don't get mails to my mail...

  • Aditha

    Enquiry only. Thanks.

  • tubbaluvin

    I added my email. pretty sure all info is correct. However all test emails are coming from '' even tried selecting ' but still comes from

  • anandrajog

    Hi There,
    I am trying to setup SMTP. We have our emails working through google apps paid account. I want to know the step-by-step process to setup my email address to work with this.

  • Tammy

    I did what you said in your response but I don't think it worked, the email I am trying to add is under settings, sender email I put in my email: rodeokid5@hotmail,
    left the port at 25 and clicked save and it said it saved however I did a test with a form and didn't get the email saying there was a new form

  • bimr

    I dont know my SMTP protocol because my email is hosted with hostmonster. Would I write it like ?