Traci LasterAnswered on June 10, 2021 07:00 PM
Ashwin JotForm SupportAnswered on June 11, 2021 01:49 AM
The issue could be related to your account privacy setting, which requires you to be logged in to your JotForm account to view uploaded files. I would suggest you to please uncheck "Require log-in to view uploaded files." privacy from your account setting page and that should solve your problem. Please check the screenshot below:
You may also like to take a look at the following guide, which should help you: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files
Hope this helps.
Do get back to us if you have any questions.