I received 2 image and both go to a page that says “whoops”

The issue could be related to your account privacy setting, which requires you to be logged in to your JotForm account to view uploaded files. I would suggest you to please uncheck "Require log-in to view uploaded files." privacy from your account setting page and that should solve your problem. Please check the screenshot below:

You may also like to take a look at the following guide, which should help you: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

Hope this helps.

Do get back to us if you have any questions.