We have reached our upload storage limit

  • charlottegallian
    Asked on June 14, 2021 at 6:09 PM
    I have followed the above method and still have the same problem
  • enterprisesupportteam
    Replied on June 14, 2021 at 6:13 PM

    Hello @charlottegallian,

    Thank you for contacting JotForm Support.

    It seems your case was the same as the user in the other thread you posted on. Your submissions have been cleared, but the uploads counter was still showing as over the limit. I have also refreshed the counters on your account and it seems that the issue is now resoved.

    Can you please check your account once again and let us know if the issue persists?

  • charlottegallian
    Replied on June 15, 2021 at 6:06 AM

    No it still saying the same thing.


  • Jed_C
    Replied on June 15, 2021 at 8:27 AM

    Your account is now showing 0 bytes of file upload. May we know where you are seeing this error? Can you please send us a screenshot?

  • charlottegallian
    Replied on June 15, 2021 at 5:28 PM

    This is what I see when I click on the link.

    1623792506 60c91b7ae2833 Screenshot 10

  • enterprisesupportteam
    Replied on June 15, 2021 at 5:30 PM

    Hello @charlottegallian,

    Our apologies for this inconvenience.

    I went ahead and cleared your form cache on our end and now the issue seems to be resolved.

    Can you check your form once again and let us know if the issue persists?

  • charlottegallian
    Replied on June 15, 2021 at 5:33 PM

    Great, thank you.