Closing an old application form

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    Asked on June 16, 2021 at 11:16 AM


    I wanted to get in touch regarding The Curtain Hotel's old application form they had with you for The Curtain Members Club.

    I noticed that this application form is still live and we have actually received an application, even though that company liquidated September of 2020.

    I wanted to know what the process would be to close this account as the company no longer exists and we are the new owners of the building - Mondrian Shoreditch/SBE

    Please let us know if there is anything we can do to assist. As this is affecting our new applications for the club as the old form is searchable online.

    Many thanks,


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    Answered on June 16, 2021 at 07:09 PM

    Hi Henry, thank you for contacting support.

    Could you please share with us the form URL in question so we can check?

    You can directly contact the form owner or the one who set up the form and ask them to delete it.

    We look forward to your response.

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    Answered on June 18, 2021 at 06:31 AM

    This was sent to us as a screenshot by a potential members applying to the old club.

    We unfortunately do not have access to that contact so have no way of accessing that side of things.

    But as that company liquidated (and I will assume their payments have stopped coming to you months ago) can you not close that portal from your end?

    Looking forward to hearing from you,


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    Answered on June 18, 2021 at 08:21 AM

    Hi Henry,

    As per checking, the form was under the account linked to the email address You can directly contact that person, or since you two share the same corporate domain, you can request a password reset and then check the email on your email server to gain access to the account.

    GUIDE: how-to-reset-jotform-account-password

    Please give it a try and let us know how it goes.