Smart PDF converter bug

  • Profile Image
    arnaud.debeaurain
    Asked on June 17, 2021 at 04:16 PM

    Hi

    I'm trying to upload PDF in the smart PDF converter but it does not work.

    Is there any other way to do so ?

    Thanks in advance

  • Profile Image
    Patrick_R
    Answered on June 18, 2021 at 12:01 AM

    Hi Arnaud! May we know the exact error that you get while uploading your PDF?

    Please send us a screenshot of the error using these instructions.

    We'll check and get back to you accordingly.

    Thank you!

  • Profile Image
    arnaud.debeaurain
    Answered on June 18, 2021 at 12:08 AM

    Hi Patrick,

    Actually, I'm trying to upload my PDF file to have it converted as a form but it does not work even after many hours (see screenshot below)


    1623989271_60cc1c17c8a53_Capturef.PNG

    How can I do to import it ?

    Thanks

  • Profile Image
    Patrick_R
    Answered on June 18, 2021 at 01:24 AM

    Hello! It seems that the system is not able to read your PDF correctly. Can you send us your PDF so that we can check?

    You can email it to us at support@jotform.com; keep the email subject "Thread #3167580".

    After emailing, let us know here; we'll check and get back to you.

    Thank you!

  • Profile Image
    arnaud.debeaurain
    Answered on June 18, 2021 at 03:56 PM

    Hi Patrick,

    I sent you everything by e-mail a couple of hours ago.

    Did you get the stuff ?

    Thanks in advance !

    Arnaud

  • Profile Image
    Patrick_R
    Answered on June 18, 2021 at 10:09 PM

    Hey Arnaud! We've got your files, and I created Smart PDF forms using both of your PDFs (screenshots attached for your reference).

    1624068566_60cd51d693ee6_The Easiest Onl1624068566_60cd51d6475f9_The Easiest Onl

    I am not sure why it didn't work at your end. It could be a network problem, or some browser extension could be blocking this process. I'll suggest you try a different browser and a different Internet connection.

    If it doesn't work, you can clone these forms into your account and start using them instead. Following are the form links:

    1. https://www.jotform.com/211687995184068
    2. https://www.jotform.com/211688375287065

    Let us know if you have any further questions.

    Thank you!