Smart PDF converter bug

Hi

I'm trying to upload PDF in the smart PDF converter but it does not work.

Is there any other way to do so ?

Thanks in advance

Hi Arnaud! May we know the exact error that you get while uploading your PDF?

Please send us a screenshot of the error using these instructions.

We'll check and get back to you accordingly.

Thank you!

Hi Patrick,

Actually, I'm trying to upload my PDF file to have it converted as a form but it does not work even after many hours (see screenshot below)

How can I do to import it ?

Thanks

Hello! It seems that the system is not able to read your PDF correctly. Can you send us your PDF so that we can check?

You can email it to us at support@jotform.com; keep the email subject "Thread #3167580".

After emailing, let us know here; we'll check and get back to you.

Thank you!

Hi Patrick,

I sent you everything by e-mail a couple of hours ago.

Did you get the stuff ?

Thanks in advance !

Arnaud

Hey Arnaud! We've got your files, and I created Smart PDF forms using both of your PDFs (screenshots attached for your reference).

I am not sure why it didn't work at your end. It could be a network problem, or some browser extension could be blocking this process. I'll suggest you try a different browser and a different Internet connection.

If it doesn't work, you can clone these forms into your account and start using them instead. Following are the form links:

1. https://www.jotform.com/211687995184068
2. https://www.jotform.com/211688375287065

Let us know if you have any further questions.

Thank you!