Survey won't move beyond second page

  • Profile Image
    Hafri_Leora
    Asked on June 19, 2021 at 12:55 PM

    Hi there,

    Our survey is having some type of functionality difficultly. Depending on the browser used the survey won't let you click beyond the second page even if all of the fields are completed.

    Can someone from your team take a look at this and see why it's doing that?

    Thank you.

  • Profile Image
    Sonnyfer
    Answered on June 19, 2021 at 06:30 PM

    Hi there - Apologies for the inconvenience.

    I tested your form and I was able to go to the next page.

    1624141799_60ce6fe71cdab_dsdqweqwxd.gif

    Could you please check again? Also, please make sure that all required fields are filled.

  • Profile Image
    Hafri_Leora
    Answered on June 20, 2021 at 07:48 PM

    Thank you for responding back.

    We're still getting reports from individuals trying to fill out the form that they can't get past page 2 even if all of the required fields are filled.

    We also tried testing the form on multiple browsers (Chrome, Safari, Firefox) and there seems to be an issue on all of them.

    I'm not sure what the issue is but we still need help resolving the problem.

  • Profile Image
    roneet
    Answered on June 20, 2021 at 10:39 PM

    Could you please share the browser console reports so that we can check further:

    https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    Is the form embedded on any website?

    May we know in which device you are experiencing the issue?

    Looking forward to your response.

    Thanks.