Attachments download problems

  • Profile Image
    Asked on June 21, 2021 at 05:23 PM

    Hi there,

    When we receive a questionnaire from the client, we will review it by email. However, why the uploaded documents can not be opened or download from email? 

    Kind Regards,


  • Profile Image
    Answered on June 22, 2021 at 01:27 AM

    Hello Mia - Thanks for reaching out.

    By default, it is required to be logged in to your Jotform account to view uploaded files. However, you can lift such restrictions from your account settings.

    Guide: How-to-unrequire-log-in-to-view-uploaded-files

    Hope this information helps.