Approval Workflow Not Working

Working with Ivaylo to figure out why our Health History Form isn't sending to surgeons for approval

Greetings Rachel,

Do you already have a ticket open for your request where Ivaylo is looking into your request? Looking forward to hearing from you.

Thanks

We had a chat ticket open! But I don't have a ticket number, I hope he
remembers my request.
...

Hi again,

My colleague is now offline. So, would you like to please explain what the issue is in detail so we can better assist you?

We're patiently waiting for your response.

No problem, our Approval Workflows for this form isn't working (the emails
in the workflow are real emails so please don't run any tests prior to
letting me know).
https://www.trevita.com/health-history/
What can I do to get this fixed?
...

Hi again,

Checking the Approval Workflow, I can see two separated email elements as shown below. Please remove or connect them to the flow.

https://www.jotform.com/workflow/211595463866164/build

Also, can you please specify with a screenshot which email alerts do not work, as you have quite several?

How-to-Post-Screenshots-to-Our-Support-Forum

Moreover, we will unfortunately have to submit the form to test the functionality of the approval workflow.

Your cooperation is most appreciated.

Done! Will that fix the issue of our doctors not receiving any email after
submission?

...

Hi again,

If you mean by doctors approvers, then yes, they will, if the conditional logic is satisfied as shown below.

If you ever run into any troubles, please let us know and we will be happy to help.