My email responses / submissions are all coming on one email.

  • kismet
    Answered on June 28, 2021 05:12 PM

    I am an animal rescue/adoption group. My applications through jot are coming in all together on 1 email. several applications back to back on 1 email. How can I receive them as separate emails?

    Thank you so much

    Tracy Cannatella

  • Kiran JotForm Support
    Answered on June 29, 2021 01:07 AM

    I understand that you are receiving all the submissions to one email and grouped together as shown below:

    1624942733 60daa88d18e4f Selection 008 Screenshot 0

    If so, it is due to to the same form tile is used as the email subject for all submissions. You may add a unique field such as Name on the form in the email subject so that each email shall be displayed separately.

    1624942857 60daa909e982d Selection 007 Screenshot 1

    Please see the guide below:

    Alternatively, you may disable the Conversation view option in the Gmail settings.

    1624943247 60daaa8ff0fcc Selection 009 Screenshot 2

    Hope this information helps. If you are referring to something different, please let us know. We will be happy to help.