My email responses / submissions are all coming on one email.

  • kismet
    Asked on June 28, 2021 at 5:12 PM

    I am an animal rescue/adoption group. My applications through jot are coming in all together on 1 email. several applications back to back on 1 email. How can I receive them as separate emails?

    Thank you so much

    Tracy Cannatella

  • Kiran Support Team Lead
    Replied on June 29, 2021 at 1:07 AM

    I understand that you are receiving all the submissions to one email and grouped together as shown below:

    1624942733 60daa88d18e4f Selection 008 Screenshot 10

    If so, it is due to to the same form tile is used as the email subject for all submissions. You may add a unique field such as Name on the form in the email subject so that each email shall be displayed separately.

    1624942857 60daa909e982d Selection 007 Screenshot 21

    Please see the guide below:

    https://www.jotform.com/help/430-how-to-edit-the-email-template-for-notifications-and-autoresponders

    Alternatively, you may disable the Conversation view option in the Gmail settings.

    1624943247 60daaa8ff0fcc Selection 009 Screenshot 32

    https://support.google.com/mail/answer/5900?co=GENIE.Platform%3DDesktop&hl=en

    Hope this information helps. If you are referring to something different, please let us know. We will be happy to help.