My email responses / submissions are all coming on one email.

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    kismet
    Asked on June 28, 2021 at 05:12 PM

    I am an animal rescue/adoption group. My applications through jot are coming in all together on 1 email. several applications back to back on 1 email. How can I receive them as separate emails?

    Thank you so much

    Tracy Cannatella

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    Kiran
    Answered on June 29, 2021 at 01:07 AM

    I understand that you are receiving all the submissions to one email and grouped together as shown below:

    1624942733_60daa88d18e4f_Selection_008.p

    If so, it is due to to the same form tile is used as the email subject for all submissions. You may add a unique field such as Name on the form in the email subject so that each email shall be displayed separately.

    1624942857_60daa909e982d_Selection_007.p

    Please see the guide below:

    https://www.jotform.com/help/430-how-to-edit-the-email-template-for-notifications-and-autoresponders

    Alternatively, you may disable the Conversation view option in the Gmail settings.

    1624943247_60daaa8ff0fcc_Selection_009.p

    https://support.google.com/mail/answer/5900?co=GENIE.Platform%3DDesktop&hl=en

    Hope this information helps. If you are referring to something different, please let us know. We will be happy to help.