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kismetAnswered on June 28, 2021 05:12 PM
I am an animal rescue/adoption group. My applications through jot are coming in all together on 1 email. several applications back to back on 1 email. How can I receive them as separate emails?
Thank you so much
Tracy Cannatella
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Kiran JotForm SupportAnswered on June 29, 2021 01:07 AM
I understand that you are receiving all the submissions to one email and grouped together as shown below:
If so, it is due to to the same form tile is used as the email subject for all submissions. You may add a unique field such as Name on the form in the email subject so that each email shall be displayed separately.
Please see the guide below:
https://www.jotform.com/help/430-how-to-edit-the-email-template-for-notifications-and-autoresponders
Alternatively, you may disable the Conversation view option in the Gmail settings.
https://support.google.com/mail/answer/5900?co=GENIE.Platform%3DDesktop&hl=en
Hope this information helps. If you are referring to something different, please let us know. We will be happy to help.