if the recipient of my form replies to the email, where does the message go?

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    Asked on July 09, 2021 at 02:40 PM

    I created a form, for myself to fill out. for accountability with my coach. If he received my inputted information and replies to the email with a message. where does that message go? to the email for my account? ( cause i don't see it) or can i access that message from my account somewhere?

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    Answered on July 09, 2021 at 03:53 PM

    Hello there,

    Thank you for contacting Jotform Support! The destination of this email will depend on the Settings in place on the email notification that your coach received. When you set up your AutoResponder, one of the fields that you are able to edit is called "Reply-to email" which will dictate the email address that a response is directed to if the coach replies to this email.

    The User Guide below should provide you with more detailed instructions to update this field, as well as screenshots of where this can be found- https://www.jotform.com/help/30-explanation-of-email-notification-and-autoresponder-settings

    Please reach back out with any additional questions, and have a great day!