getting this error connecting to the form, it was working on Friday, what is this telling us

  • Profile Image
    patricias569
    Asked on July 12, 2021 at 04:22 PM


    getting this message when using the link to this form under order and pay with Echeck. The form has not been touched since it was working on Friday.

    <--- Last few GCs ---> [17898:0x24f5740] 260 ms: Scavenge 6.0 (9.9) -> 6.2 (12.9) MB, 1.5 / 0.0 ms allocation failure [17898:0x24f5740] 293 ms: Scavenge 8.4 (13.4) -> 7.6 (14.9) MB, 6.2 / 0.0 ms allocation failure [17898:0x24f5740] 444 ms: Scavenge 9.9 (14.9) -> 9.0 (19.9) MB, 7.2 / 0.0 ms allocation failure [17898:0x24f5740] 1387 ms: Scavenge 17.0 (23.9) -> 14.3 (25.9) MB, 6.4 / 0.0 ms allocation failure <--- JS stacktrace ---> Cannot get stack trace in GC. FATAL ERROR: NewSpace::Rebalance Allocation failed - process out of memory 1: node::Abort() [/bin/node8] 2: 0x11e7fec [/bin/node8] 3: v8::Utils::ReportOOMFailure(char const*, bool) [/bin/node8] 4: v8::internal::V8::FatalProcessOutOfMemory(char const*, bool) [/bin/node8] 5: 0xad2f0b [/bin/node8] 6: v8::internal::MarkCompactCollector::Evacuate() [/bin/node8] 7: v8::internal::MarkCompactCollector::CollectGarbage() [/bin/node8] 8: v8::internal::Heap::MarkCompact() [/bin/node8] 9: v8::internal::Heap::PerformGarbageCollection(v8::internal::GarbageCollector, v8::GCCallbackFlags) [/bin/node8] 10: v8::internal::Heap::CollectGarbage(v8::internal::AllocationSpace, v8::internal::GarbageCollectionReason, v8::GCCallbackFlags) [/bin/node8] 11: v8::internal::Factory::NewRawTwoByteString(int, v8::internal::PretenureFlag) [/bin/node8] 12: v8::internal::Factory::NewStringFromUtf8(v8::internal::Vector, v8::internal::PretenureFlag) [/bin/node8] 13: v8::String::NewFromUtf8(v8::Isolate*, char const*, v8::NewStringType, int) [/bin/node8] 14: node::StringBytes::Encode(v8::Isolate*, char const*, unsigned long, node::encoding, v8::Local*) [/bin/node8] 15: 0x1207c96 [/bin/node8] 16: v8::internal::FunctionCallbackArguments::Call(void (*)(v8::FunctionCallbackInfo const&)) [/bin/node8] 17: 0xb7a9ac [/bin/node8] 18: v8::internal::Builtin_HandleApiCall(int, v8::internal::Object**, v8::internal::Isolate*) [/bin/node8] 19: 0x2975741042fd timeout: the monitored command dumped core Aborted

  • Profile Image
    Vanessa_T
    Answered on July 13, 2021 at 01:31 AM

    Kindly remove the eCheck payment field then add again.

    Please also copy and paste the API login ID and Transaction Key instead of manually typing the value to ensure that the exact text is entered.

    Once done, don't forget to click the Save button at the bottom so that the new details will be saved.

    https://www.jotform.com/help/471-how-to-integrate-echecknet-with-your-form

  • Profile Image
    patricias569
    Answered on July 13, 2021 at 09:49 AM

    I didn't change anything and it started working again.

    How can I duplicate a form so that I can modify and test if to see if I can reproduce the problem?

  • Profile Image
    AndrewDurant
    Answered on July 13, 2021 at 02:17 PM

    Hello there,

    Thank you for the follow-up! You can clone any form using its URL by following the process on the User Guide below- https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Please follow this guide if you are having a hard time finding your form URL- https://www.jotform.com/help/401-where-to-find-my-form-url

    Please reach back out with any additional questions, and have a great day!