Sending emails with Office 365

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    blueearthmarketing
    Asked on July 16, 2021 at 12:41 PM

    Hi,

    My name is Matt Havlik and I work with Todd Plummer. He gave me access to the site so I can troubleshoot the email issue we're having.

    We're trying to configure an email address that differs from the authentication username and password. This is for an office 365 account. I configured one that had noreply@warhorsegamingllc.com as the email address and my credentials for authentication. The emails are not coming through when we test and are wondering do you see anything on your side? Also is it possible to configure email without a username/password? Maybe using direct send for office 365?

    Please reach out to me at mhavlik@hochunkcorporateservices.com for questions.

  • Profile Image
    Igor_B
    Answered on July 16, 2021 at 05:37 PM

    Hi,
    Thank you for reaching out to us. We will investigate your case and follow up on this thread as soon as possible.

    Regards,

  • Profile Image
    Igor_B
    Answered on July 16, 2021 at 06:01 PM

    Hi,

    On our end, everything was sent successfully:
    1626472701_60f200fdbf9bc_

    Please refer to this guide on how to check your email logs:
    https://www.jotform.com/help/293-how-to-view-all-your-form-email-history

    and how to edit your sender emails: https://www.jotform.com/help/241-how-to-edit-delete-sender-emails-on-smtp-settings

    Please check if there is any filter or block configured on your side. Also, just to be sure, please verify if the credentials you have entered are correct.


    Regards,