Empty fields shown in autoresponder email

  • Profile Image
    fandila
    Asked on July 21, 2021 at 10:41 AM

    Hi,

    Although I activated the option to remove empty fields from response mail they are still shown.

    1626878382_60f831aeeb6f3_Bildschirmfoto

  • Profile Image
    Cecile_A
    Answered on July 21, 2021 at 05:56 PM

    Hello there,

    Thank you for contacting support.

    It appears that you have created autoresponders from the template of appointment slot's reminder email. To confirm if this is what causing the issue, try adding another autoresponder and see if the issue persists or not.

    If you want to customize the reminder email, you may do it directly on the appointment slot field. See demo below.

    1626904483_60f897a338870_9.gif

    Let us know if you need further assistance.

  • Profile Image
    fandila
    Answered on July 21, 2021 at 06:04 PM

    You are right, I used the other template. And it is true, when adding the original template I am not having this issue. What is needed in order for this to work again?

  • Profile Image
    Cecile_A
    Answered on July 21, 2021 at 07:22 PM

    I suggest you to not use the template of reminder email for your autoresponder.

    If you want your autoresponder email to look like the reminder email, you may add some css code in the email by going to the email's source code.

    1626909653_60f8abd5dcf54_21.png

    Should you have further inquiries, kindly let us know.

    Thank you.

  • Profile Image
    fandila
    Answered on July 21, 2021 at 10:17 PM

    Hi there,

    unfortunately it will not be so easy as to just add some css code. They are structured completely differently. And I don't want to use the original template because it looks really bad. I already invested too much time in this email template, the only thing that's left now is this feature and some minor issues I'm delegating to someone who knows better HTML than I do.

    Please, could you provide me with the necessary info to implement the empty-field-feature on this template? My guess would be that it may be some sort of class specification for the corresponding rows or something like this, although I'm far from being an expert.

  • Profile Image
    Basil_A
    Answered on July 22, 2021 at 06:43 AM

    Hi,

    Unfortunately, the empty field feature cannot be implemented if you make changes to the fields in the Email template.

    From our guide regarding the feature: https://www.jotform.com/help/256-how-to-hide-empty-fields-on-email-alerts

    1626950246_60f94a66ac775_chrome_uT26PNfS

    Basically, you need to edit the template without making any changes to the locations of the fields or deleting/adding any of them.

    You would need to only edit the CSS of the source code as my colleague suggested.

    The feature cannot be implemented in the template that you created.

    Please let us know if you have any further questions.

  • Profile Image
    fandila
    Answered on July 22, 2021 at 10:19 AM

    Ok thanks