Attached photos not loading

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    basiaswieczko15
    Asked on July 25, 2021 at 09:47 PM

    When I recieve an email that clients have attached photos through Jotform, it says there is an error and they never load. Please let me know how to fix this as I need this information from clients!

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    gerardw
    Answered on July 26, 2021 at 04:12 AM

    You will need to uncheck the option to login to access uploads from your Account settings page as explained here: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

    This will let your clients access the uploads on the email.