adobe sign widget error - wont delete

  • taylapolia
    Asked on July 30, 2021 at 4:08 PM

    i deleted an adobe sign field, but its not deleting on the live form:


    https://form.jotform.com/212056392211041

    in the last section under credit card authorization, the adobe field should NOT be there.




    SAME ISSUE AS A PREVIOUS ONE YOU GUYS RESOLVED: https://www.jotform.com/answers/2636351-why-am-i-unable-to-delete-signature-fields

    Page URL: https://form.jotform.com/212056392211041
  • Sonnyfer JotForm Support
    Replied on July 31, 2021 at 1:08 AM

    Hi there - Apologies for the inconvenience.

    I tried deleting the adobe sign and cleared your form cache. It seems to work as I can no longer see the widget now.

    Could you check the same on your end?

  • Sonnyfer JotForm Support
    Replied on July 31, 2021 at 1:14 AM

    I also noticed that you're collecting credit card info on your form. Kindly be informed that it violates our Terms of Use and can cause suspension of your account.

    1627708375 6104dbd7d5bc8 Screenshot 10

    Please use any of our supported Payment Processors to accept payments through your forms. You can also enable Payment Authorization if you wish to charge your customers at a later time.