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azdi.lifespringAsked on September 6, 2021 at 4:01 AM
I have noticed that the customized Thank You page does not work as intended in the Mobile application. Always and for any form, the customized thank you page appears for a second and then disappears to show the default thank you page.
Is there anything wrong from my end?
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Kenneth JotForm SupportReplied on September 6, 2021 at 7:22 AM
Thank you for reaching support,
Can you share with us a screenshot of your Customized Thank you page and the Default one so we can try to replicate it?
Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
Awaiting your response.
Best.
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azdi.lifespringReplied on September 7, 2021 at 7:07 AM
Sure, here you are.
And here is the form link: https://hipaa.jotform.com/212493138749060
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Basil JotForm SupportReplied on September 7, 2021 at 8:25 AM
Hi,
This happens because you are using the mobile app to fill the form, it is currently not possible to display the custom thank you message in the JotForm mobile app.
You may use your browser to fill the form and the thank you page should appear normally.
Please let us know if you have any further questions.
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azdi.lifespringReplied on September 7, 2021 at 10:23 AM
I need to use the mobile app for several forms.
Can I request to add this feature to the mobile application, please?
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Parker JotForm SupportReplied on September 7, 2021 at 12:27 PM
Hello,
I have made this a feature request for you, please note that there's no guarantee that this will happen or an ETA of when it will be implemented. If anything happens with this though you'll be notified via this ticket.
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Felizio JotForm SupportReplied on April 17, 2024 at 7:40 AM
Hi Zunayed,
Thanks for waiting patiently. It is possible to show the edited Thank You Page after submission on the mobile app as well.
Reach out again if you need any other help.