PayPal Integration - error when submitting

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    missy63ann63
    Asked on September 14, 2021 at 05:11 PM

    No one is able to make online orders keeps giving them errors


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    Tommaso_F
    Answered on September 15, 2021 at 05:08 AM

    Hi, thank you for contacting support.

    Could you please give us more details about your concern so we can assist you properly?

    What kind of error are you facing?

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    missy63ann63
    Answered on September 15, 2021 at 01:00 PM
    This is what has happened the last time we tried to do an order form off
    of this website and then when we printed off the order forms not everyone’s
    came through I’m not for sure what’s going on but if this is going to
    continue I want to cancel our membership so that I can find another website
    that our parents are able to make orders on all the way without having
    issues on their cell phone or a computer and also whenever we create the
    order for an XL to show what all the parents have ordered They do not all
    show up so now we ordered less than what we should have per the actual
    invoices
    ...
  • Profile Image
    Alexander_G
    Answered on September 15, 2021 at 07:37 PM

    Greetings, 👋

    Thanks for your reply and please, take our apologies for the inconvenience.


    We did check your form and it seems okay on our side. It is connected properly to the PayPal payment getaway and should work as expected.

    1631748911_6142832f9496b_

    Please, allow us to test your form directly in order to check the error.

    Also, it would be great if you can describe the error and on what step it prevents users from submitting the form.

    If needed - you may add a screenshot of the issue.

    👉 How to Post Screenshots to Our Support Forum


    Waiting for your reply,

    Alex