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missy63ann63Asked on September 14, 2021 at 5:11 PM
No one is able to make online orders keeps giving them errors
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Tommaso_FReplied on September 15, 2021 at 5:08 AM
Hi, thank you for contacting support.
Could you please give us more details about your concern so we can assist you properly?
What kind of error are you facing?
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missy63ann63Replied on September 15, 2021 at 1:00 PMThis is what has happened the last time we tried to do an order form off
of this website and then when we printed off the order forms not everyone’s
came through I’m not for sure what’s going on but if this is going to
continue I want to cancel our membership so that I can find another website
that our parents are able to make orders on all the way without having
issues on their cell phone or a computer and also whenever we create the
order for an XL to show what all the parents have ordered They do not all
show up so now we ordered less than what we should have per the actual
invoices
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Alexander_GReplied on September 15, 2021 at 7:37 PM
Greetings, 👋
Thanks for your reply and please, take our apologies for the inconvenience.
We did check your form and it seems okay on our side. It is connected properly to the PayPal payment getaway and should work as expected.
Please, allow us to test your form directly in order to check the error.
Also, it would be great if you can describe the error and on what step it prevents users from submitting the form.
If needed - you may add a screenshot of the issue.
👉 How to Post Screenshots to Our Support Forum
Waiting for your reply,
Alex