I apparently opened a 2nd account when trying to pay for an extension on our subscription.

I had no intention of creating a new account. I was simply responding to your billing email below.

Please close the new account and apply the payment to the current account. Then get us back into the current account with our current forms. Bob Siegmann

Answered by roneet

It seems you have created a new account with the username Bob.Siegmann. There already exists another HIPAA compliant account with the name BobSiegmann.

If you are unable to log in using the username BobSiegmann. Have you tried logging into this account with the username? If you are still unable to log in with the username and the password then please reset the password of this account and then try to log in.

Let us know how it goes.

Dear Bob Siegmann,

We have been unable to collect the payment for your subscription. To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.

SUBSCRIPTION INVOICE

2021-09-16

Email:

Bob.Siegmann@CenterstoneHealth.org

Plan:

Silver

Amount Due:

$348

This covers usage between 2021-09-16 and 2022-09-16

Log in to your account

Need help with anything? Our 24/7 friendly support team is always here to help.

Warmest regards,

JotForm Team

To clarify, your payment went thru successfully to your HIPAA Compliant account, BobSiegmann.

So this account is now on Silver Yearly.

Meanwhile, you have created a new account, Bob.Siegmann, and did not make any payments in here and there are also no forms.

If you wish to delete this account, please follow this guide:

How-to-Delete-My-Account

Once done, you can login to your BobSiegmann account anytime. If you forgot your password, please reset your password by following this guide:

How-to-reset-the-password