Colours not updating on custom form creation

Hi there,

I'm trying to update colours on my Jotform to be in line with my branding and for some reason (seems like a system glitch) the colours are not updating on the preview even though they are correct in the editor. I've tried this a few times now and it's even reverted back to the old colours a couple of times.

Can you please advise if this is a system error or if I'm genuinely doing something wrong?

Form builder, showing the updated branding:

Form preview, showing reverted branding back to system default:

Thanks,

Lilli Walsh

Hi Lily, thank you for contacting support.

Can you please try clearing your form cache and see if that can help?

GUIDE: how-to-clear-your-form-cache

Please give it a try and let us know how it goes.

Thank you.

Hi,

Thanks for sharing this - it still doesn't work properly. I've cleared both the cache on Jotform and also on Chrome and Firefox. The published form still isn't showing correctly.

Do you have any other solutions/answers?

Thanks!

Hi,

I have now cleared your form cache. Could you please recheck and let us know if the issue persists?

We look forward to your response.

Hi,

I have moved your other concern to this ticket https://www.jotform.com/answers/3375881.

I will answer the ticket shortly.

Thank you.