Missing required parameter in square payment gateway.

  • AtlanticMeditation
    Asked on October 17, 2021 at 12:01 PM

    Jot form payment is not working now. (square)

    we used about 18 months. What's the problem?

    Jotform Thread 3435663 Screenshot
    Page URL: https://submit.jotform.com/submit/201025833401137/
  • Jong_P Jotform Support
    Replied on October 17, 2021 at 12:12 PM

    Thank you for your inquiry at Jotform support.

    I have cleared your form caches.

    Could you have a look at it again and see if the issue still persists?

    Best,

  • AtlanticMeditation
    Replied on October 17, 2021 at 12:28 PM

    Still same. It's not working

  • McGrowder
    Replied on October 17, 2021 at 1:47 PM

    1634492814 616c618e87333 Screenshot 10

    Payment has been confirmed from my account

  • Collin_S
    Replied on October 17, 2021 at 2:53 PM

    Hi,

    Could you please try and remove the payment integration and re-integrating it back into the form by following this tutorial:

    https://www.jotform.com/help/459-how-to-integrate-form-with-square/

    Please let us know if the problem persists.

    Have an amazing day.

  • AtlanticMeditation
    Replied on October 17, 2021 at 3:35 PM

    Hi

    I tried a new form but have the same issue

    https://form.jotform.com/212895095552060

    It's not working. What's the problem?



  • Collin_S
    Replied on October 17, 2021 at 4:09 PM

    Hi,

    Under additional gateway settings please select the email field, save and try again, see the screenshot below:

    1634501212 616c825c9bb2b Capture6 Screenshot 10

    I am not sure if this will solve the problem because I am not sure which parameter is missing but this would be a good place to start.

    Hope to hear from you soon.

  • AtlanticMeditation
    Replied on October 17, 2021 at 5:04 PM

    SAME.. IT'S NOT WORKING

  • Jong_P Jotform Support
    Replied on October 17, 2021 at 5:57 PM

    Our apology for the inconvenience caused.

    We will do our best to help you resolve this issue.

    Just for our routine check-up process, could you do the following if you have already removed your payment integration and re-added it again?

    • Switch to Test Mode then switch back to Live mode.
    • Connect to your Square account in a separate tab, then connect to the Square account in the Jotform's form.

    Please let us know if these steps don't help much either.