Clone Form: Unable to directly clone from menu

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    Alejandra Cook 
    Asked on October 21, 2021 at 01:24 PM

    It is not letting me clone a form.

    I am trying to clone like I usually do and nothing is happening.

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    Zahra_S
    Answered on October 21, 2021 at 03:58 PM

    Hi there,

    Thank you for reaching out to us.

    You can clone your form by following this guide: https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account/ Let us know if the issue persists.

    Feel free to ask for further assistance.


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    Alejandra Cook 
    Answered on October 22, 2021 at 11:23 AM

    Ok......I know how to clone forms. It's just not letting me! I click "clone" and nothing happens. there's a glitch or something.

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    Marco_S
    Answered on October 22, 2021 at 11:39 AM

    Hello there,

    Thanks for reaching out to us.


    Could you kindly give us the link of the form you're trying to clone, to allow us to investigate further?

    It may have the Prevent Cloning functionality enabled, that keeps you from cloning it.


    Regards

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    Alejandra Cook 
    Answered on October 22, 2021 at 12:06 PM

    I'm trying to clone all of them and I checked the setting and cloning is allowed.

    This is one of the forms I am trying to clone https://www.jotform.com/build/212906106963860

    but all of them are the same.

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    Hanne_L
    Answered on October 22, 2021 at 01:02 PM

    Thank you for following up.

    I have cleared your form cache, just in case. 

    If this didn't help, as a workaround, could you try cloning it by using the URL? Please go to Create a Form, select Import and From a Webpage, then paste it into the field.

    1634922094_6172ee6e15e52_importurl.gif

    Let me know how it goes.

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    Alejandra Cook 
    Answered on October 25, 2021 at 02:16 PM

    Hi Hanne, it is still not wanting to clone the form. Even if I do it from a web page or from an existing form.

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    Marco_S
    Answered on October 25, 2021 at 03:35 PM

    Hello there,

    Upon testing, we can regularly clone your forms on our end.

    I also tried to clone the form through the Jotform account you're using on this thread Alejandra_cook, but the account has been successfully created.

    I'd suggest you to try logging in from a different browser or device, and let us know if the issue still persists.

    Eventually, we can temporarily clone the forms you need for you, just let us know which would you like to get cloned.


    Regards