The submit button doesn't seem to work.

  • omchostperspective
    Asked on November 1, 2021 at 3:17 PM

    The submit button just says "please wait" and nothing happens when I test it out. Am I supposed to activate it somehow?

  • David JotForm Support Manager
    Replied on November 1, 2021 at 6:42 PM

    Thank you for contacting us. It must be cache issues, I cloned your form and cleared the cache, and it worked.

    I have cleared your forms cache too, could you please try again?

  • omchostperspective
    Replied on November 2, 2021 at 12:21 PM

    I've cleared the cache within the site and with my browser and I'm still getting the same result. I also sent the form to a coworker and his also would not submit.

  • John Support Team Lead
    Replied on November 2, 2021 at 12:35 PM

    May we know if you have embedded the form somewhere? If so, please share with us the link to it and allow us to make test submissions to the form.

    There we can try to replicate the issue you and your colleagues are having.

    The cloned form doesn't show the said problem though. I was able to submit it with no issues:

    1635870908 618168bcc2a3d submitttttttttt Screenshot 10

  • omchostperspective
    Replied on November 2, 2021 at 2:22 PM
    It's not embedded anywhere. I'm just using the link given:
    https://form.jotform.com/212926529159161
    ...
  • John Support Team Lead
    Replied on November 2, 2021 at 5:14 PM

    Just to confirm, can we make a test submission to this form?

    We would like to fill it out and submit then see if we'll be able to replicate the issue with your form.

  • omchostperspective
    Replied on November 3, 2021 at 10:11 AM
    Yes please!
    ...
  • Gaetan_B
    Replied on November 3, 2021 at 10:39 AM

    Hello,

    Could you please remove the encryption of your tables and enable it again?


    I think the issue is coming from there.


    Best regards

  • omchostperspective
    Replied on November 3, 2021 at 3:55 PM
    I removed the encryption and replaced it and it is working now! Thank you
    for your help!
    ...