The submit button doesn't seem to work.

  • Profile Image
    omchostperspective
    Asked on November 01, 2021 at 03:17 PM

    The submit button just says "please wait" and nothing happens when I test it out. Am I supposed to activate it somehow?

  • Profile Image
    BDAVID
    Answered on November 01, 2021 at 06:42 PM

    Thank you for contacting us. It must be cache issues, I cloned your form and cleared the cache, and it worked.

    I have cleared your forms cache too, could you please try again?

  • Profile Image
    omchostperspective
    Answered on November 02, 2021 at 12:21 PM

    I've cleared the cache within the site and with my browser and I'm still getting the same result. I also sent the form to a coworker and his also would not submit.

  • Profile Image
    JohnRex
    Answered on November 02, 2021 at 12:35 PM

    May we know if you have embedded the form somewhere? If so, please share with us the link to it and allow us to make test submissions to the form.

    There we can try to replicate the issue you and your colleagues are having.

    The cloned form doesn't show the said problem though. I was able to submit it with no issues:

    1635870908_618168bcc2a3d_submitttttttttt

  • Profile Image
    omchostperspective
    Answered on November 02, 2021 at 02:22 PM
    It's not embedded anywhere. I'm just using the link given:
    https://form.jotform.com/212926529159161
    ...
  • Profile Image
    JohnRex
    Answered on November 02, 2021 at 05:14 PM

    Just to confirm, can we make a test submission to this form?

    We would like to fill it out and submit then see if we'll be able to replicate the issue with your form.

  • Profile Image
    omchostperspective
    Answered on November 03, 2021 at 10:11 AM
    Yes please!
    ...
  • Profile Image
    Gaetan_B
    Answered on November 03, 2021 at 10:39 AM

    Hello,

    Could you please remove the encryption of your tables and enable it again?


    I think the issue is coming from there.


    Best regards

  • Profile Image
    omchostperspective
    Answered on November 03, 2021 at 03:55 PM
    I removed the encryption and replaced it and it is working now! Thank you
    for your help!
    ...