Request list of network endpoints of JotForm

Good Day

I trust you are well, I require a list of network endpoints to open up the JotForm Platform at our Ackermans Stores.

Please send me the technical documents for this.

Regards

Michael

Hello Michael,

We recommend checking here https://api.jotform.com/docs/
For further information, please send an email to our API team  api@jotform.com

Regards.

Good Day

Thanks for this, but I am not looking for API information, I am looking for network endpoints in order to whitelist your platform on our domain

The screenshot below is what is being returned when I try opening forms.jotform.com

Regards

Michael

Hi there,

Are you perhaps looking for Jotform's list of IP addresses and domains?

If so, then you may find them on this link https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/

Thank you.

Hi

Thank you but that is not what I need. Your platform uses external links for scripts, fonts , CDNs, styles ect. If I cannot define these endpoints, the network security will not allow me access to your platform.

Can we set up a Zoom/Teams/Meet call, perhaps I can provide more context.

Regards

Michael

Hi there,

I have forwarded your request to our back-end team instead, they can surely share with you any information regarding your query.

We'll keep you updated here.

Good Day,

Is there any feedback on this? we really would like to use your platform on our network.

Regards

Michael

Hi there,

We haven't heard any news from the assigned dev yet, but I have sent them a follow-up message regarding your query.

We'll inform you here right away once we hear from them.

Thank you for your patience and understanding.

Good Day

I require critical assistance on this issue. We would like to take our forms live on a company wide scale and we currently cannot due to the network information we urgently need from you.

Please email me on mellis@ackermans.co.za or call me on +27 72 620 8774 if you need more information . I can explain and demonstrate exactly what our requirement is

Regards

Michael

Hello Michael,

We deeply apologize for this issue.
Please know that we do not provide phone call support but 24/7 via ticket system.

Feel free to record a video of the issue, upload it on google drive and share the link: we will forward it to our back-end team, updating the open escalation.

We appreciate your collaboration.

Good Day

Please find the link to the video here : https://drive.google.com/file/d/1GmWIOQbwBasf5V9Hn5JuhFZ3eJrnqSwz/view?usp=sharing

Regards

Michael

We really appreciate your video Michael,

I have correctly updated the escalation - as soon as possible, rest assured we will be back to you.

Regards.

Good Day

Is there any further update on this?

Regards

Michael

Hello Michael,

Sorry, we do not have an update yet on this.

Let me inquire with our concerned team. As soon as there is an update we will inform you via this ticket.

Hi Michael_mellis.

Since our IP addresses are dynamic and our infrastructure changes over time quickly, we are not able to provide a full list of domain/urls for you to white list.

The domain seen on your screenshot(cdn.jotfor.ms) belongs to Jotform infrastructure and you can whitelist it. If you face other problems with whitelisting domains, you can check for them on the Network tab as you did before and add it to your list. Since you use Jotform to create your forms, those domains will be trusted and secure.

If you need further assistance please don’t hesitate to contact us.

Hi
Noted, I will proceed with your recommendation.
Regards
Michael
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