No PDF attachment in the notification email

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    formsavon
    Asked on November 02, 2021 at 05:18 AM

    Hi. I've already set the form to send as an attachment the PDF version and uploaded document in the notification email. However, there are instances wherein the PDF and uploaded document is not sent as attachment. What's the reason?

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    Richie_P
    Answered on November 02, 2021 at 06:51 AM

    We do apologize for the inconvenience.

    Can you please share the submission ID of the submissions in which the PDF document was not attached to the email?

    To get the submission ID, here is a guide:https://www.jotform.com/help/549-where-to-find-the-submission-id/

    May we know if there is a PDF link in the email content when the PDF document is not attached?

    If possible, share a screenshot when the PDF document is not attached to the email.

    Guide:-how-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.

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    formsavon
    Answered on November 05, 2021 at 01:57 AM

    Submission ID: 51139418382223753371636091858_6184c7d2afee6_Untitled.png

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    Richie_P
    Answered on November 05, 2021 at 04:59 AM

    It seems your notification emails has conditions in the them.

    The issue might be related to the past issue we had regarding email conditions not triggering.

    Can you please test your form again and let us know if the issue still remains?