No PDF attachment in the notification email

  • formsavon
    Asked on November 2, 2021 at 5:18 AM

    Hi. I've already set the form to send as an attachment the PDF version and uploaded document in the notification email. However, there are instances wherein the PDF and uploaded document is not sent as attachment. What's the reason?

  • Richie JotForm Support
    Replied on November 2, 2021 at 6:51 AM

    We do apologize for the inconvenience.

    Can you please share the submission ID of the submissions in which the PDF document was not attached to the email?

    To get the submission ID, here is a guide:https://www.jotform.com/help/549-where-to-find-the-submission-id/

    May we know if there is a PDF link in the email content when the PDF document is not attached?

    If possible, share a screenshot when the PDF document is not attached to the email.

    Guide:-how-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.

  • formsavon
    Replied on November 5, 2021 at 1:57 AM

    Submission ID: 51139418382223753371636091858 6184c7d2afee6 Untitled Screenshot 10

  • Richie JotForm Support
    Replied on November 5, 2021 at 4:59 AM

    It seems your notification emails has conditions in the them.

    The issue might be related to the past issue we had regarding email conditions not triggering.

    Can you please test your form again and let us know if the issue still remains?