Forms not going through on email

  • Profile Image
    Caudill_Gregory
    Asked on November 02, 2021 at 09:28 AM

    Hi,

    For some reason when I am sending forms through email, they are not going to the recipient. I have checked the email address and have even tried to send them to myself and they are not going through.

    I am using the email option.

    Please help, I need to send out these forms!

    Thank you

    Amanda

    985-412-0386




  • Profile Image
    sweta_s
    Answered on November 02, 2021 at 10:53 AM

    Greetings Amanda,

    To clarify further, are you sending out the forms via this Invite by email option?

    1635864661_61815055eac3e_

    Could you please confirm if you are using this feature to share the link?

    Another way to share the form link is via the direct link of the form.

    Guide to get the direct link of the form:

    https://www.jotform.com/help/401-where-to-find-my-form-url/

    We are waiting for your response.

    Thanks.

  • Profile Image
    Amanda Caudill 
    Answered on November 02, 2021 at 05:34 PM

    Hi,

    Yes I've been trying to use the invite by email option and a I've also tried the share on email ( which is what I normally use)

    I've been testing sending a form to my email and I'm not receiving anything from jotforn in my in box.


    Thanks!

    Amanda

  • Profile Image
    sweta_s
    Answered on November 02, 2021 at 09:13 PM

    Greetings!

    Thanks for reaching out to us.

    From the server logs, we have found that the email was sent to your email address amandacaudill66@gmail.com.

    1635901654_6181e0d683cad_

    1635901812_6181e1744fd16_

    Could you please check if Jotform is blocked on your end? Also, check the spam emails.

    Please whitelist Jotform IPs:

    https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/

    Should you have any further queries, please let us know.

    Thanks.