Forms not going through on email

Hi,

For some reason when I am sending forms through email, they are not going to the recipient. I have checked the email address and have even tried to send them to myself and they are not going through.

I am using the email option.

Please help, I need to send out these forms!

Thank you

Amanda

985-412-0386

Greetings Amanda,

To clarify further, are you sending out the forms via this Invite by email option?

Could you please confirm if you are using this feature to share the link?

Another way to share the form link is via the direct link of the form.

Guide to get the direct link of the form:

https://www.jotform.com/help/401-where-to-find-my-form-url/

We are waiting for your response.

Thanks.

Hi,

Yes I've been trying to use the invite by email option and a I've also tried the share on email ( which is what I normally use)

I've been testing sending a form to my email and I'm not receiving anything from jotforn in my in box.

Thanks!

Amanda

Greetings!

Thanks for reaching out to us.

From the server logs, we have found that the email was sent to your email address amandacaudill66@gmail.com.

Could you please check if Jotform is blocked on your end? Also, check the spam emails.

Please whitelist Jotform IPs:

https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/

Should you have any further queries, please let us know.

Thanks.