Reached my upload space limit???

  • Profile Image
    popupfrederick
    Asked on November 02, 2021 at 02:27 PM

    I'm getting a message saying I've reached my upload space limit. This is a new account with only one form and only 19 submissions.
    Could this be an error? Please advise.

  • Profile Image
    Christopher_T
    Answered on November 02, 2021 at 03:33 PM

    Greetings,

    I have checked your account and it shows that you have exceeded your 100MB of upload space.

    Guide: Understanding Your Account Usage and Limits

    Best Regards

  • Profile Image
    popupfrederick
    Answered on November 08, 2021 at 06:55 AM

    Hello,

    According to the video, if I delete submissions, it should free up storage space. I have saved all of the information and deleted submissions, but it still giving me the error message and people can not submit new forms.

    Is there anyway to solve this issue, now that I have deleted all of the old forms?

  • Profile Image
    Christopher_T
    Answered on November 08, 2021 at 07:05 AM

    Greetings,


    You have to empty your trash folder to free up space.

    1636373052_6189123c065f8_

    1636373094_618912664687d_

    1636373224_618912e83604c_

    Best Regards

  • Profile Image
    popupfrederick
    Answered on November 09, 2021 at 11:39 AM

    I did what I was told to do, I permanently deleted all of the old submissions, but the form is still not working.

  • Profile Image
    Christopher_T
    Answered on November 09, 2021 at 01:04 PM

    Hi there,

    I have recalculated your upload counter and your account is now ACTIVE.